Freeing Innovation From a Quality Culture
A culture devoted to quality and getting things right can, paradoxically, make innovation harder, because innovation requires trying things that might not work, and a perfectionist instinct resists imperfection. The keynote addresses that tension directly, showing how an organisation can protect its commitment to quality while still creating the space to experiment, prototype and occasionally fail on the way to something new.
For a quality-proud Austrian audience, that is an important and delicate point. The session argues that innovation and quality are not enemies: the discipline that produces Austrian excellence can, redirected, produce Austrian invention, provided people are given genuine permission to experiment. It shows leaders how to hold high standards and encourage the productive imperfection that innovation requires, which is one of the subtler challenges a quality culture faces.