If Culture Is Felt, It Is Real
If a culture is genuine, a visitor feels it within minutes, in how people speak to one another and carry themselves, long before anyone describes it. That felt quality, not the statement of values, is the real culture, and it is built through countless small behaviours that leaders either model and reward or quietly undermine. An organisation whose stated culture and felt culture diverge has, in truth, only the felt one.
Kevin addresses building a culture that can be felt, not merely declared, which is the only kind that matters. The keynote speaks to a Russian audience about closing any gap between the culture on the wall and the culture in the room.